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Computer Forensics World :: View topic - New Guy Needs Some Assistance
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New Guy Needs Some Assistance

 
Post new topic   Reply to topic    Computer Forensics World Forum Index -> Technical Issues: Peripherals
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CyberSnyper
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Joined: Oct 25, 2008
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PostPosted: Sun Oct 26, 2008 5:10 am    Post subject: New Guy Needs Some Assistance Reply with quote

Hey everyone...new guy here with a question. my neighbors computer quit working a while back so they bought a new one. they wanted to retrieve the files from their old hard drive. i told them i could do it for them. i hooked their old drive up to one of my old computers and just tried to do a straight boot so i could copy the needed files to a CD. the computer didn't recognize the drive, wouldn't see it at all. so i tried making the drive a slave to my original drive and that didn't work either. next step was grab a forensics kit from work. hooked it up to the read/write block, opened FTK imager and attempted to acquire the drive. Nada. the laptop isn't seeing it as an external mass storage device either. i know the drive is powering up because i can hear and feel it spin. i believe that there's a problem with the ribbon connector (don't know the proper term) but none of the pins look damaged. i grabbed one of my old drives and hooked it up, just to make sure i knew what i was doing, and it worked fine. any ideas how to get data from a disk that can't be seen? thanks for any and all help!
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BA2LLB
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PostPosted: Sun Oct 26, 2008 8:19 am    Post subject: Reply with quote

Out of curiosity was the disk drive readable when installed in your friend's computer before you removed it? When you say the computer "quit working" do you mean it failed to power-up or failed to read the disk drive?
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CyberSnyper
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PostPosted: Sun Oct 26, 2008 10:02 am    Post subject: Reply with quote

I guess I should have elaborated a little more. Sorry. Their computer wouldn't power up. I figured it was probably the power supply, which is why I connected it to one of my computers. They never said anything about having problems with the OS (which is WinXP) or anything that would lead me to believe there might be a problem with the hard drive. I meant to mention this earlier as well, every time I power up the hard drive, it makes a ticking noise for about 30 seconds then the noise stops. It's slow, about one tick per second. And after I posted earlier, I tried it again and I heard a scraping sound. Turned it off, then back on and the scraping sound wasn't there. Didn't sound good, though.
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BA2LLB
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PostPosted: Thu Oct 30, 2008 1:10 am    Post subject: Reply with quote

Quote:
They never said anything about having problems with the OS (which is WinXP) or anything that would lead me to believe there might be a problem with the hard drive. I meant to mention this earlier as well, every time I power up the hard drive, it makes a ticking noise for about 30 seconds then the noise stops. It's slow, about one tick per second. And after I posted earlier, I tried it again and I heard a scraping sound. Turned it off, then back on and the scraping sound wasn't there. Didn't sound good, though.


It sounds like a hardware problem with the hard disk drive. The clicking sound is the heads and unless the hard disk drive is an old Western Digital you should not been hearing that clicking at all. I suggest you boot up the computer using a bootable GNU/Linux LiveCD and determine whether the hard disk drive can be mounted.
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farmerdude
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PostPosted: Thu Oct 30, 2008 10:28 pm    Post subject: Reply with quote

Generally you have two possibilities from what you've described:

- Power supply (not enough power to the drive, or bad connector)

- Hard drive mechanical failure

Have you attached the drive to a suitable power supply and seated the connector firmly?

The ticking noise ... does it sound like;

www . dataclinic . co . uk/data-recovery-ticking-hard-disk-head-problem.htm

(Remember to remove the spaces in the URL)

If so, indicative of a head failure on the drive.


Cheers!

farmerdude


www . onlineforensictraining . com

www . forensicbootcd . com
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HiFromWales
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Joined: Aug 29, 2008
Posts: 20
Location: Wales, UK

PostPosted: Sun Nov 02, 2008 9:48 pm    Post subject: Reply with quote

It could be a failure in the firmware (corrupted module or similar) so try a firmware tool. If the disk still fails to respond then the failure must be in some hardware component.
Such problems could be -
Effect of Stiction Read / write heads have jammed on the disk surface.
Physical damage to one or more of voice coils, heads, spindle motor.
Corroded connecters between the controller board and HDD.
As a last resort you could try taking the drive cover off and seeing if the spindle has jammed, dirt stopping the drive working etc.
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AFRED
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Joined: Jan 12, 2009
Posts: 5

PostPosted: Wed Jan 14, 2009 1:14 pm    Post subject: One old trick Reply with quote

One old trick that you might try is this. Put the drive in the freezer for 15 min, then give it a try.. Sounds crazy I know, but this will sometimes work ....hey what do you have to lose...
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